Mountain Pros

Terms of Service

Mountain Pros – Terms of Service

Last updated: 28 Aug 2025

1. Acceptance of Terms

By creating an account, browsing listings, or booking/hosting a lesson on Mtn Pros Inc., doing business as “Mountain Pros” (“MP,” “we,” “us,” or “our”), you agree to comply with and be legally bound by these Terms of Service (“Terms”). If you do not agree, you must not use the Platform.

2. Definitions

  • Platform – The Mountain Pros website, mobile site, and related services.
  • Student – Any user who books or intends to book a lesson.
  • Instructor – A certified professional who lists, manages, and delivers lessons through Mountain Pros.
  • Resort Partner – A ski area that has authorized Mountain Pros lessons on its terrain and may elect to receive a revenue share.
  • Lesson – Any on-snow or mountain-sport instruction service booked via the Platform.
  • Service Fee – 15% of the lesson price retained by Mountain Pros.
  • Resort Share – An optional percentage retained by the Resort Partner, if applicable.

3. Platform Overview

Mountain Pros is an online marketplace that facilitates connections between Students and Instructors. Mountain Pros is not a party to the contract between Student and Instructor, nor a provider of instruction services.

4. Eligibility

  • Users must be 18 years or older (or the age of majority in their jurisdiction).
  • By registering, you confirm that you have read and understood these Terms and our Privacy Policy.

5. Account Registration

  • Provide accurate, current, and complete information.
  • Keep your credentials confidential; you are responsible for all activities that occur under your account.
  • Mountain Pros may suspend or terminate accounts for violations of these Terms.

6. Payments & Fees

  • All payments are processed through Stripe Connect.
  • Service Fee: 15% retained by Mountain Pros.
  • Resort Share: up to 35% of lesson sales goes to the Resort Partner. Applied only where the Resort Partner has opted in.
  • Instructor Payout: 50%-85% of the lesson price. If the resort does not opt in the Resort Share Program, then the portion goes to instructor. released 48 hours after lesson completion.
  • Users are responsible for any applicable taxes.

7. Booking, Cancellation & Refund Policy

Students

  • Cancel ≥ 48 h before lesson → 100% refund (minus payment-processing fee).
  • Cancel 24–48 h before → 50% refund.
  • Cancel < 24 h or no-show → no refund.
  • If the Instructor cancels → choose full refund or free reschedule.

Instructors

  • Cancel ≥ 48 h before → no penalty.
  • Cancel 24–48 h before → 15% fee.
  • Cancel < 24 h or no-show → forfeit payout.

Weather / Lift Closures
If the resort closes or conditions are unsafe, either party may reschedule or request a full refund.

8. Instructor Obligations

  • Maintain valid certifications and first-aid credentials.
  • Arrive 10 minutes before lesson start.
  • Conduct all communications in the in-app chat; sharing personal payment links is prohibited.
  • Sessions booked outside Mountain Pros are not insured and may result in account suspension.
  • Comply with all resort rules, including helmet mandates and terrain closures.

9. Student Obligations

  • Hold a valid lift ticket or season pass.
  • Wear a helmet; provide your own equipment or arrange rentals.
  • Arrive on time; Instructor waits 15 minutes max—unused time is forfeited.
  • Follow Instructor guidance and resort safety protocols.

10. Resort Participation

  • Resorts may opt into Mountain Pros, set blackout dates, and select an optional revenue share.
  • Mountain Pros emails a daily manifest listing all on-site lessons.
  • Mountain Pros will not operate on resort property without written consent.

11. Insurance & Safety

  • Mountain Pros carries third-party liability coverage for lessons booked through the Platform only.
  • Additional group insurance is available to Instructors via opt-in toggle.
  • Users acknowledge that mountain sports are inherently risky; helmets are mandatory.

12. Prohibited Conduct

  • Soliciting or accepting payment outside the Platform.
  • Posting false, misleading, or inappropriate content.
  • Engaging in harassment, discrimination, or unsafe behavior.
  • Using another user’s account or attempting to circumvent security features.

Violation may result in account suspension or termination, and Mountain Pros may withhold payouts.

13. Content & Intellectual Property

  • Users grant Mountain Pros a non-exclusive, royalty-free license to use, display, and distribute content provided on the Platform.
  • Mountain Pros trademarks, branding, and software are protected by intellectual-property laws.

14. Disclaimers & Limitation of Liability

  • Mountain Pros provides the Platform on an “as-is” basis without warranties of any kind.
  • Mountain Pros is not liable for personal injury, property damage, lost profits, or any indirect or consequential damages arising from lesson participation.
  • Total liability shall not exceed the amount of fees paid to Mountain Pros in the 12 months preceding the claim.

15. Indemnification

You agree to indemnify and hold harmless Mountain Pros, its officers, employees, and agents from any claims, damages, or expenses arising out of your breach of these Terms or your participation in lessons.

16. Termination & Suspension

Mountain Pros may terminate or suspend access at any time for violations of these Terms. Users may delete their account at any time; outstanding obligations survive termination.

17. Modifications

Mountain Pros may modify these Terms by posting an updated version on the Platform. Continued use after changes constitutes acceptance.

18. Governing Law & Dispute Resolution

  • Governing law: Province of Ontario, Canada.
  • Disputes shall be resolved through binding arbitration in Toronto unless a different venue is required by applicable law.

19. Contact

Questions about these Terms? Email legal@mtnpros.com.

By using Mountain Pros, you acknowledge that you have read, understood, and agree to these Terms of Service.